Help

Getting started

How do I start?: Create an account, confirm your e-mail address, and your workspace is ready with a free trial. Then download the app and sign in with the same address.
What is a profile?: A separate browser with its own sign-ins, cookies, storage and cache, on your computer. Use one per account you work in.
Does the app make profiles look like different computers?: No. Profiles keep website data apart. They do not change what your computer or network looks like to websites.

How do I share profiles?: In Team, invite someone and choose all profiles, a folder or selected profiles. A Member can open and use them; editing, downloading backups and billing stay off unless you allow them.
Can two people use a profile at once?: No. One person at a time works in a profile. Someone else can ask for it; it is handed over when the current person closes it, with its backup saved.
What happens when I remove someone?: They cannot open the workspace’s profiles any more, and profiles they have open are closed in their app. Data already on their computer stays there; we cannot erase other people’s computers.

What happens when the trial ends?: Creating and opening profiles pauses until a plan is chosen. Nothing is deleted.
Where are my invoices?: In your account under Billing. Receipts also come from our payment provider by e-mail.
A payment failed — what now?: Everything keeps working while the payment is retried. Update the payment method under Billing → Manage payment and plan.